The company
CRMS
CRM Services, a subsidiary of the SNCF Group, has developed its expertise in the rail sector — specifically in customer relationship management, services complementing passenger transport, customer insights and engagement, and digital project and innovation expertise. This SNCF Group subsidiary works primarily with the Marketing division of TGV - INTERCITÉS.
« CRMS was born in 2004 with the ambition to offer our customers a new travel experience by placing them at the heart of our activities.
For nearly 18 years, we have been steering, supporting and driving services, projects and ideas to meet our customers' expectations. Whether helping young children travel, providing a catering offer, running a loyalty programme or delivering Wi-Fi on trains, our teams are committed to building a collective in which everyone's ideas feed into the thinking of all.
Inventing the services of tomorrow and anticipating our customers' desires — that is what we do every day.
And tomorrow?… »
Franck Benoit, CEO
The team.
CRM Services brings together distinct activities spread across several divisions: Offers & Customer Relations, Production, CRM & Loyalty, Project Partners, Administrative & Finance, and Human Resources. At CRMS, people are deeply engaged and do everything they can to deliver the projects and missions they carry.
Committed and supportive, the team places listening and mutual aid at the heart of its philosophy. Anyone can ask for advice, be heard, and receive support whenever needed.
A human and ethical company where employees share common values essential to the success of our missions and the fulfilment of our ambitions.
